Service Desk Advisor

Salary: £21,000 • Location: Manchester

**Manchester City Centre - Close to Victoria Station

This is an inbound role providing technical support to our clients whilst maintaining a friendly approach to ensure an excellent level of customer service is given. This is a fantastic opportunity for someone with a keen interest in technology to develop their skills.

Main Responsibilities

  • Answer all inbound support queries to the service desk within SLA.
  • Provide a response to all inbound email queries within SLA.
  • Troubleshoot technical queries to identify the type of query raised and provide first time resolution to basic questions and training needs.
  • Gather information from the client, investigating any complex technical issues and raise with second line support.
  • Take ownership of any technical queries and keep regular contact with client ensuring any fixes are communicated to the client.
  • Keep salesforce up to date ensuring all calls are logged as cases against the correct account
  • Provide one to one training as and when required based on client’s needs.
  • Escalate any complaints which cannot be resolved at 1st touch to team leader/manager
  • Contribute to BrightHR’s business goal of migrating all HRonline users to BrightHR
  • Ensure Service Level Agreement adherence at all time
  • Meet and exceed Key Performance Indicators

What's on offer

  • 25 days’ holiday, plus bank holidays.
  • Day off on your birthday.
  • Perkbox discounts.
  • Holidays increase after 2 and 5 years’ service.
  • Pension Plan and Life Insurance.
  • Access to Employee Assistance Programme.
  • Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this 'Fun Friday!'
  • Company incentives, access to discount schemes.
  • Profit Share Scheme.

If this sounds like the role for you, click apply today!