What are flexible working hours and how to manage them effectively

The workplace is evolving, and with it comes a shift in how we define “working hours.” Long gone are the days when the 9-to-5 was the only way to get things done.  Instead, more and more businesses in Australia are embracing flexible working hours.

And as a business owner, you’ve probably noticed the change. Employees today are looking for more than just a paycheque—they’re seeking the flexibility of working hours to help them balance work and life.

But what does that mean for your business? Is it worth the effort to implement?

In this article, we’ll break down the meaning of flexible working hours, the benefits for your team and your business, and tips for managing them effectively.

Flexible working hours meaning: what are they?

In simple terms, flexible working hours allow employees to choose when they work, as long as they meet their job requirements and agreed-upon hours. This could mean starting early, finishing late, or even splitting the day into blocks to suit individual schedules.

You may have also heard it referred to as flexitime. But, what’s the true meaning of flexible working hours? At its core, it’s about freedom.

It gives employees the autonomy to adapt their work schedule around personal commitments, whether that’s childcare, education, or simply optimising their most productive hours.

Types of flexible working hours

There’s no one-size-fits-all approach to flexibility in working hours. Here are some common examples:

• Core hours

• Staggered hours

• Compressed workweeks

For information on other types of flexible working and tips on how to choose the right flexible arrangement see our article, types of flexible working arrangements.

Why offer flexible working hours to your team?

Adopting flexibility in working hours can feel like a leap, but the benefits for your business are undeniable:

Attract and retain top talent

Flexibility is a top priority for today’s workforce. With research by nib New Zealand revealing that 83% of employees expressing a desire for flexible working conditions.

Offering flexible working hours makes your business more appealing to candidates and reduces costly employee turnover.

Boost productivity

People work best when they’re in control of their time. By allowing employees to work during their most productive hours, you’ll likely see better results.

Improve morale and wellbeing

Giving employees autonomy over their schedules can reduce burnout and increase job satisfaction. Happier employees mean a more engaged and loyal workforce.

Reduce overheads

If your business embraces remote work alongside flexible working hours, you could cut costs on office space, utilities, and other resources.

Adapt to the future of work

With over 50% of employees in New Zealand already on flexible working hours , according to Stats NZ, you could say the flexibility of working hours is becoming a standard expectation. Businesses that embrace this shift will stay ahead of the curve.

Challenges of flexible working hours

While the benefits are clear, there are challenges to consider:

• Coordinating schedules to ensure teamwork doesn’t suffer

• Tracking productivity and accountability without micromanaging

• Ensuring all employees have equal access to flexibility

The key is to have clear policies and systems in place to manage flexible working hours effectively.

How to manage flexible working hours as a business owner

While the meaning of flexible working hours may seem straightforward, managing them requires planning and clear communication. Here’s how to make it work:

Define your flexible working policy

Start by deciding what type of flexibility works for your business. Will you offer core hours, fully flexible schedules, or something else? Clearly outline expectations in a written policy to avoid confusion.

Use technology to stay organised

Managing flexibility in working hours can be a challenge, especially when your team is spread across different schedules or locations. That’s where HR software comes in.

These tools are designed to simplify the process and ensure everything runs smoothly, no matter how diverse your employees’ working patterns are. To make the most of flexible work hours, look for HR software that’s user-friendly, integrates with your existing tools, and offers features tailored to your business needs.

Focus on results, not hours

Instead of worrying about when employees clock in and out, shift your attention to outcomes. Are they meeting deadlines? Delivering quality work? That’s what matters.

Communicate clearly and often

Encourage regular communication within your team to avoid misunderstandings and ensure everyone is on the same page. Set up weekly check-ins or use collaboration tools to stay connected.

Lead by example

If you want employees to embrace the flexibility of working hours, model the behaviour yourself. Show that you trust them to manage their time and prioritise work-life balance.

Monitor and adjust

Periodically review how well flexible work hours are functioning. Gather feedback from employees and adjust as needed to keep things running smoothly.

Get help managing flexible working hours with BrightHR

So, we’ve established what are flexible working hours and why they matter. They’re a modern solution to an old problem—balancing business needs with employee satisfaction.

By embracing flexible work hours and managing them effectively, you can create a workplace that values both productivity and wellbeing.

So, whether you’re considering flexitime, hybrid work, or compressed schedules, now’s the time to make flexibility work for you. And with BrightHR on your side you can:

• Streamline rosters to avoid conflicts and improve coordination

• Track hours accurately to ensure correct pay and reduce errors

• Use payroll integrations for automated and compliant reporting

• Centralise updates to keep teams informed and aligned

• Remain compliant to working hour laws with 24/7 employment relations advice

• Set clear guidelines with policy templates for consistent and fair flexible work policies

• Empower your employees to manage their working time independently

Just remember, when implemented well, the flexibility of working hours can make your team happier, more productive, and more loyal—while positioning your business as a forward-thinking employer.

Ready to take the leap? Book your free demo and see how BrightHR can help transform your people management today.