Service

Onboarding Account Manager

Salary: Up to £25,000 • Location: Manchester

Onboarding Account Manager

Manchester Up to £25,000

Role Description

In a fast paced, global business, provide excellent customer service to new clients throughout-bound calling, by pro-actively contacting clients to arrange their on-boarding call and offer additional training to disengaged users. Contribute to increased engagement and retention rates and improve client sentiment and online reputation. Contribute to the business’s Super-duper service strategy whilst exceeding individual KPIs and embrace our company values with every interaction.

Main Responsibilities

  • Provide an excellent customer service to our new and existing BrightHR clients

  • Carry out pro-active implementation calls to new clients to welcome them to the service and provide them with an overview of the system and assist with the set-up of their account

  • Continue to account manage each on-boarded client during the first 30 days of their service agreement, keeping an accurate record of discussions with each client on Salesforce

  • Contribute to BrightHR’s business goal of migrating all HRonline users to BrightHR

  • Take ownership of any Service Issues raised by the client, keeping an accurate account of the client’s concerns on the relevant CRM system

  • Conduct demonstrations of BrightHR by webinar for prospect clients and those wishing to migrate from HRonline

  • Ensure all Service Level Agreements are adhered to at all times.

  • Meet and exceed all Key Performance Indicators

  • Contribute to team targets, paying particular attention to customer experience and feedback.

Skills and Experience

  • Customer service experience is essential

  • The ideal candidate will have experience of working in an out-bound, telephone based role

  • Must have excellent listening skills and be able to communicate with clients and users of varying technical ability

  • The ability to work in a fast-paced environment.

  • Able to adapt to change

  • Can take responsibility of own product knowledge

  • Able to communicate at different levels throughout the business

We are BrightHR; the only software powered by HR, health & safety, and legal experts. Everything you need to simply manage your staff, all in one place, PLUS free tools to set your business apart. We are on a mission to transform people management for businesses. We’ve been making life easier for employers since 2015 with our range of innovative software, are providing HR, H&S, and business support to over 95,000 businesses globally. We are a people business. The market moves quickly and so do we. We put the customer first, working hard and always looking ahead, purposefully innovating to ensure peace of mind.

At BrightHR we have a clear identity as to who our people are and the traits, attributes and behaviours that make up our great culture. By joining BrightHR you will have a “can-do” attitude. You are driven to achieve your goals and targets provided, you’re accountable for your remit and willing to help others achieve their goals. You’re not afraid to take risks or share ideas and innovate. You don’t clock watch or wait for the day to end. You’re focused each day on delivering a best-in-class experience, achieving your targets, and contributing to the businesses’ overall growth goals. You’re analytical, organised and work best as part of a team. You don’t operate on maybes, say you’re too busy or you can’t take on anymore. You’re excited about the potential of the future and believe that together we can achieve anything. Learn more here https://sandbox-www.brighthr.com/about-us/our-culture/