Senior UX Researcher
Manchester Salary up to £55k
Hello! We’re BrightHR.
We saw that small and medium business owners were spending hours every day on their HR tasks, and we wanted to create a system that made those same chores quicker and easier to do. So, we put our heads together and created software that was unlike any other, and that’s how BrightHR was born! Since our launch in 2015, we’ve branched out into other areas of HR. Now, we offer 24/7 employment law advice, expert health & safety support, a confidential employee wellbeing service and much more! No wonder we’re trusted by over 100,000 businesses across the UK, Ireland, Canada, New Zealand, and Australia. There’s also 200 of us! You’ll mostly find us in our office, which boasts some of the best views you’ll get of the city.
We believe that magic happens when talented people get together in a room, and our 4/1 hybrid approach has nurtured a tight-knit community.
One where face-to-face interaction isn't a necessity, but a preference that drives our collaborative spirit and creative solutions.
What we’re looking for:
We’re looking for someone to plan, design and carry out comprehensive research activities that help our teams deliver the right features and services to our customers.
You’ll collect and analyse data from many sources (both qualitative and quantitative) to make recommendations and improve the customer experience of our web and mobile apps.
You’ll be competent in collating, analysing, and presenting research findings in an engaging way, and produce actionable insights that shape the future of BrightHR’s digital customer experience.
Relationships:
Chief Experience Officer, UX Designers, Researchers and Analysts, Product Management & Delivery Teams, Service Teams, BAs, Marketing, Sales, and BrightHR’s Customers.
We have seven autonomous cross-functional product teams with all the skills required to build market leading products. You’ll support our teams to deliver best practice in user research, and maximise customer satisfaction.
Skills and Experience:
3+ years of experience in conducting user research for digital products.
Strong user research skills, proficient in both quantitative and qualitative methodologies.
Confident with web analytics tools (e.g. GA, PowerBI, Pendo, Hotjar).
Experience producing and analysing user journeys and flows to illustrate how customers interact with our products.
Experience with remote research and surveying platforms (e.g. Maze, SurveyMonkey).
Skilled in planning and managing participant recruitment, recommending appropriate tooling, maintaining research repositories etc.
Familiarity with design and collaboration tools (e.g. Figma, Figjam, Miro, Jira, Confluence).
Knowledge of A/B testing concepts and an openness to collaborate with CRO specialists.
Ability to coach and guide others in conducting effective user research and applying best practices.
Comfortable planning and facilitating engaging research workshops.
Ability to independently plan and design research strategies, translating research findings into actionable insights.
Strongly influence the quality of research and design, and collaborate effectively across disciplines to optimise the customer experience.
Attention to detail with a passion for building world-class products.
Proactive, adaptable, and resilient with a positive mindset.
Responsibilities:
Produce regular research reports to deliver actionable insight and support our delivery teams.
Support the Principle UX Researcher in user research and testing (moderated testing, user interviews, data analysis, reporting etc.).
Support the creation of success metrics to understand how product releases impact the customer experience.
Define and build user research that helps us clearly understand users’ expectations and needs of our software and services. Identify opportunities and regularly review the product for areas for optimisation that could improve user experience (and reduce demand on service).
Be an advocate for our customers. Make sure we’re solving genuine problems for people, and represent our users within the product teams and wider business.
Actively participate in design critiques and contribute to a positive and collaborative team culture.
Understand when to drive research and how to deliver information to make decisions rapidly in a fast-paced SaaS business.
Keep up to date with the latest research innovations and tools, and manage your own self development.
Why join BrightHR?
There are tons of reasons, including:
An engaging work environment focused on innovation, creativity, and continuous learning.
Our hybrid working policy which encourages office-working, fosters a sense of community and collaboration available only by being physically present with the great people you can work alongside with.
A high degree of autonomy in your approach to solving Research and UX challenges.
Thrive in a user experience led culture that values regular guild & community-of-practise meetups, as well as quarterly guild and hack days.
A transparent progression framework and a tailored development plan so you know exactly where you are in your development.
A flat org-structure with unrestricted access to leadership, fostering transparency and open communication.
Join a business that celebrates achievements and recognises each other’s work, offering financial rewards and holidays for outstanding performers.
Other benefits:
25 days holiday, increasing with length of service, plus a day off for your birthday.
£500 annual budget for every team member for training materials and supplies.
2 conference days per year to attend relevant events to further your own development.
Enhanced sick pay and an Employee Assistance Program (EAP) scheme.
Health Shield scheme for additional health coverage.
Cycle to Work scheme.
Season ticket loan.
Profit Share scheme reflecting the company's success.
Free breakfast every Monday and office fruit to promote a healthy lifestyle.
Various retail discounts and perks.
Flexi-time options for better work-life balance.
Access to an on-site gym (coming soon).